Recent Posts

Uh-Oh...It's 3 AM; Why do I hear running water?

7/23/2021 (Permalink)

water puddling that has damaged on a wood floor Flooring such as laminate or engineered wood that has been affected by water may begin to buckle if not dried properly.

Imagine that it is 3 a.m. and you wake up to the sound of running water. After further investigation, you discover that a pipe behind your bathroom wall has burst and water is pouring out everywhere; out of the bathroom, through the hallway affecting everything in its path. What do you do?

First, shut off your water at the main in an effort to minimize damage in your home. Second, you should contact a plumber to repair the broken pipe. Once the pipe is fixed, call SERVPRO of South Holland/Dolton/Riverdale so we can assist you with getting your home dried out.  

SERVPRO of South Holland/Dolton/Riverdale provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in our community. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

SERVPRO always strives to provide the best possible service. No matter how big or small your water damage may be, we have the know-how to restore your home or business to a preloss state.  

If your home has sustained major water damage, you may feel like your home will never recover. Call the professionals who can fix it "Like it never even happened."

If you have questions about water or fire damage, call us 24/7/365 - (773) 337-3900

Ask the Experts: What is the difference between gray water and black water?

7/23/2021 (Permalink)

As water damage restoration specialists from SERVPRO know, there are several categories of water leading to water damage. The concern for the rate of water removal escalates as the Category number increases. 

Category 1 is clean water, and this is a type of water that poses no serious threat to people. This is drinking water (potable) that is in a place it should not be. 

Category 2 is gray water, and this type of water is contaminated and can cause illness when ingested. This may be soapy dishwater, standing water on a floor, or wastewater containing urine. 

Category 3 is black water. This type of water is unsanitary and dangerous because it contains bacteria that can cause sickness. Blackwater results from sewage issues and standing water that has been contaminated. This category of water requires immediate water removal.

Understanding the categories can help a home or business owner recognize the importance of having water disasters mitigated properly to reduce the chances of illness and further damage to the property. 

When you call our franchise, your call will be answered by one of our staff and not an answering service.  You can rest assured that you will get an immediate response during the day or at 3 in the morning. 

If you find yourself in a situation where water mitigation services are needed,  call us immediately (773) 337-3900.

When Water Attacks, Have No Fear, SERVPRO Is Here For You

6/9/2021 (Permalink)

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

We're heading into the summer season, and while we are hoping for sunshine and warm temperatures, we also fully anticipate rain showers and thunderstorms. Inclement weather can be a real headache for homeowners, leaving the possibility for flooded basements and waterlogged backyards. If you’re dealing with a flooded basement, it may be time to call SERVPRO to assist you with your water damage restoration.

From soaking wet carpets and floors to water damaged walls and furniture, weather-related disasters can be quite stressful, leaving you and your family with a heavy burden on your shoulders. Not only can flooding cause structural damage and loss of possessions, it can also bring the threat of mold, which can cause undue worry, and put a strain on your finances.

SERVPRO of South Holland/Dolton/Riverdale arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Flooding and water emergencies don't wait for regular business hours and neither do we.  We provide emergency cleaning and restoration services 24 hours a day, 7 days a week including all holidays.

We are ready to use our experience, expertise, and equipment to get things back to "Like it never even happened," for you! We are faster to any disaster! Give us a call today!

Hurricanes, a Tropical Storm & an Ice Storm in 6 Months? One Louisiana Small Town's Story

6/9/2021 (Permalink)

When disaster struck repeatedly in Fort Polk, Louisiana, home to over 10,000 military service members and their families, SERVPRO of South Holland/Dolton/Riverdale was honored to be a part of helping make the aftermath "Like it never even happened."  First, the Category 4 Hurricanes Laura and Delta struck Louisiana in August and October of 2020, and in between, Tropical Storm Beta delivered hurricane-level winds, rain, and flooding. Then, in February of 2021, Louisiana suffered through an uncharacteristically severe ice storm that led to the U.S. Federal Emergency Management Agency (FEMA) issuing a Louisiana Disaster Declaration in March 2021.  In partnership with Corvias Property Management, nine SERVPRO franchises were able to assist in repairing the interiors of more than 800 occupied homes. "We were honored to be called on by the fine folks at Corvias Property Management to assist the brave military men and women in their hour of need," said Frank Zubricki, owner of SERVPRO of South Holland/Dolton/Riverdale. "When I think of all that these amazing folks have done for us, it was a privilege to be a part of this cleanup and repair effort, and we are so heartened to have been able to play a part in getting these families lives back to normal." To read more about the disasters in Louisiana, and the Corvias Property Management and SERVPRO response, click here to read the original press release." When it comes to disaster, SERVPRO is faster to any disaster and has the experience, equipment, and expertise to get things back to "Like it never even happened." Call us today! 

Chicago Homeowners Want To Keep Their Four-Legged Friends Safe From Flood Damage

3/19/2021 (Permalink)

As every pet owner knows, our furry (and sometimes finned or scaled) friends quickly become part of the family. Looking after a pet requires time, care, dedication, and money. Sometimes, caring for a pet involves planning, such as arranging for their care when you are on vacation.

Flood damage is distressing for anyone, but it can be extra stressful if you also have pets. Keeping your companions safe during a flood is a top priority. The very best way to keep your pets safe during flooding is to make preparations ahead of time. SERVPRO also recommends printing a list of actions to take when flooding occurs, and keeping it somewhere that is both floodproof and easily accessible.

What can I do to prepare for flooding?

SERVPRO suggests taking the following actions before a flood happens:

    •    Contact your local shelters and also friends and neighbors, to find out who will be able to take your pet should the worst occur, and you have to evacuate – please note not all human shelters allow pets, so it is essential to have a plan
    •    Please make sure all dogs and cats are microchipped and have a sturdy collar and tag with up to date information on it
    •    Make arrangements with a neighbor for someone to take your pets in should an evacuation order happen when you are out of town
    •    Always ensure you have a good stock of food and medicine for your pets
    •    Double-check your flood escape route and make sure it’s pet friendly

What should I do when I get a flood warning?

Swift action is essential when a flood warning comes. SERVPRO recommends you check flood warnings for your area regularly, and should you hear an alarm, take the following steps:

    •    Bring all dogs and cats inside as soon as you can
    •    Move all pets upstairs if possible, and take food, water, and medicine supplies upstairs too
    •    Fetch warm blankets and familiar toys and place them in the room with your pets for both warmth and comfort (the familiar smell of favorite toys helps calm pets in distress)
    •    Put medical information, vaccination information, vet details, microchip number, a recent photograph, and any other useful information about your pets in a sealed waterproof bag
    •    Make sure you have portable pet carriers (for cats and smaller animals), and a sturdy leash or harness (for dogs) close at hand

You might also consider asking a friend who lives outside the flood area if you can take your pets to them until the danger has passed

How should I take care of my pets when flooding happens?

If your home floods and you have not evacuated your pets, do not panic. There are still things you can do to take care of them during a flood incident.

The most important thing is not to leave your pets behind. Even if you think they are safe upstairs, you do not know how long it will be until you return home. Use a sturdy carrier to transport smaller animals, and a good quality leash to keep dogs close to you – do not let any animals roam free during a flood.

If you have to evacuate with your pets, remember to take food, bowls, a favorite toy, and bedding.

If you do have to leave animals behind, for your safety, shut them in an upstairs room with ample food, water, and bedding. Leave a note on the door of your home, stating that there are animals inside and contact your local animal charity if you can.

What can SERVPRO do about my flood-damaged house?

SERVPRO understands that even once your pets are safe, it is still distressing to see your flood-damaged home.

Our highly-trained teams are on hand to take care of every aspect of flood repair and restoration, leaving your home feeling like your own again.

We start with an initial assessment of the damage and take care of emergency needs such as removing hanging plaster, putting a tarp on the roof, and boarding up doors and windows if necessary.

Our flood mitigation process covers everything from using powerful pumps to extract excess water, to positioning air movers and dehumidifiers to dry out your home and make it liveable once more. Our SERVPRO teams also take care of damaged personal effects, disposing of those we cannot salvage, and cleaning and sanitizing the items we can save.

We finish every project with deodorization to rid your home of lingering damp odors.

You can rest assured that we will liaise with you at every stage. For flood mitigation, you can rely on, give the professionals at SERVPRO a call! We are faster to any disaster and here to help get you back to "Like it never even happened."

When Floods Hit Your Home, SERVPRO Is Here For You!

3/19/2021 (Permalink)

Whether you have a little bit of water coming into your home from a flood or a lot, you need to remove it quickly to lessen the damage. After flooding from around the property starts to seep into the lower portion of your home or the basement, your interior is at risk from potentially harmful contaminants. Trying to tackle this contaminated water with DIY methods can leave you with a mess on your hands and costly secondary damage. Rather than going it alone, you can contact our trained water restoration technicians (WRT) at SERVPRO to remove water quickly.

Why Should I call Someone for Skilled Restoration?

Rapid removal and proven methods are the best way to handle a flooding incident on your property. When you call us for floodwater extraction, our IICRC-certified technicians get to work quickly. Not only does this cut back on secondary damage, but we have steps in place that help to inhibit mold growth. Once we arrive on your property, our team will:

  • Assess the Damage – The crew looks at the path of water migration and any building materials impacted by moisture. This allows us to carefully plan the right course of action to facilitate cleanup and water extraction.
  • Standing Water Extraction – We use a broad range of tools and equipment to pull up standing water, such as submersible pumps and truck-mounted extractors.

Is There Something I Can Do Until SERVPRO Arrives?

There are several actions any homeowner can take until our Green Fleet arrives, including:

  • Closing off the flood-damaged zone of your interior to the rest of your home.
  • Check to see if you can shut off the power to the flooded area so that you can cut back on potential shock hazards.
  • Never touch the affected area due to the potential for coming into contact with contaminated water.

Prompt Action is Critical!

Our motto is We’re Faster to Any Size Disaster, which means that we arrive within hours of your initial call for help. Once we arrive, we assess the damage, including testing the water coming into your home. This gives our crew insight on potential contaminants like chemicals and bacteria so that we can select the proper antimicrobial treatments.

Containment is another crucial step in the process, as this allows us to limit the amount of cross-contamination happening throughout the water extraction and drying phases.  We have protocols in place that include our crew wearing personal protective equipment (PPE). Additionally, air scrubber equipment helps capture airborne particulates while improving indoor air quality throughout extraction and restoration.

What Makes Floodwater Dangerous?

In addition to various debris, floodwater also comes with a range of unknown contaminants. This is why DIY methods and household cleaning agents will not do the trick. Non-porous items within your home have the best chance of full restoration. Our technicians can use immersion cleaning techniques to achieve cleaning goals with many items and belongings that fall into this category.

It is important to note that within 24 hours of the floodwaters infiltrating your interior, mold, and mildew begins to colonize and spread. We have remediation techniques that allow us to work proactively to handle microbes before they can multiply out of control.

Issues that our flood-loss event clients generally encounter may include:

  • Loss of all carpeting and carpet padding should all restoration efforts be exhausted
  • Water wicking up through the sheetrock, which calls for partial replacement
  • Delaminated resilient tile flooring or tack-down laminated flooring
  • Hardwood flooring that calls for partial or complete replacement

Each case is unique, and our crew works to restore versus replace whenever possible.

What About Odor Control Throughout My home?

It is understandable you would worry about musty odors after encountering a flood incident in your Chicago home. We extract all water and look for hidden moisture pockets to lessen the change of lingering odors. To help battle odorous particles, SERVPRO uses specialized deodorizing and cleaning techniques that work to disinfect surfaces. All of the strong antibacterial and antimicrobial cleaners that we use are EPA-registered and safe.

Should odors still be lurking, our technicians use thermal fogging techniques to pull out embedded odors. Our thermal foggers heat solvents to create a fine mist that covers all areas that floodwater touched. Once the fog touches odorous molecules, it adheres and breaks down the odor chain to eliminate musty smells.

We can also employ hydroxyl generators that use ultraviolet (UV) rays to address odor-causing airborne molecules. Even though these powerful machines are tough on stubborn odors, they are safe for use around houseplants, pets, and your family members.

So give us a call! We are faster to any disaster and are here to help get you back to "Like it never even happened."

Why SERVPRO? Fire responding to your home or business

3/14/2021 (Permalink)

Our SERVPRO team has a fast response to get mitigation work started quickly in your fire-damaged home or apartment.

Preparedness is one of the main focal points of effective restoration and recovery that our SERVPRO team can provide to fire-damaged Chicago homes and businesses. Despite how overwhelming and severe these conditions might seem, staying prepared to mobilize to these emergencies can help us to begin mitigation and emergency services at critical times.

Regardless of how widespread fire damage might be, our fast response in emergencies can help to limit the time that restoration takes and the out-of-pocket expenses for our customers. We can ensure that we have a prompt response to crises that threaten your residence by encouraging more and more of our technicians to pursue Fire & Smoke Restoration (FSRT) certification. Qualified technicians available 24/7 ensure a fast response to your emergency and that mitigation and emergency services get started as soon as possible. Some of these include:

    •    Temporary construction solutions (board up, tarping)
    •    Extraction and drying of extinguishment water damages
    •    Clearing airborne contaminants (soot, ash, debris)
    •    Removing fire debris and damaged structural elements

What Does it Mean to Chase Fires?

While this term has taken on a negative connotation in some circles, to our restoration team, it means staying ahead of changing conditions in the city to be ready for whatever customers might need. We ensure that we learn about active fires in the area to begin preparing to respond to them as though we have already been called. This ‘chasing’ often occurs when insurance providers notify us of an active blaze and their intention to get our team involved in both the damage assessment and the restoration of the residence. There are advantages to our professionals chasing emergencies and staying ahead of severe conditions, including:

    •    Preparedness
    •    Faster Mitigation
    •    Effective Content Management
    •    Less-Costly Restoration

What Does My Insurance Company Need to Approve a Claim?

In many ways, insurance companies look to the expertise of restoration professionals to provide the necessary information about a loss incident. This effort begins with job scoping. Our SERVPRO project manager, crew chief, and the customer can all work together to determine vital information that can help with the restoration and recovery of the fire-damaged structure. This job scoping involves unique practices such as identifying pre-existing conditions and potential health hazards for restoration. In addition, all job scoping after a fire loss entails:

    •    Cataloging Damage
    •    Assessing Contents
    •    Estimation

We share this information with your insurance adjuster directly. After a fire, the last thing that you need to do is run around trying to jump through insurance hoops and meet the often-lofty demands of your insurance provider to secure a damage claim. We can work directly with the company to make the entire process more efficient.

What Makes SERVPRO a Wise Choice for Restoration?

There are many reasons that area homeowners might want to consider SERVPRO for their restoration requirements after a fire. One of these reasons is our fast response. With pre-stocked trailers filled with mitigation equipment for surface cleaning, deodorization, and other vital efforts, we can often reach your address within hours of the first notice of loss.

Additionally, our professionals have several levels of experience and knowledge of ever-changing industry standards. We strive to provide results that exceed your expectations, and much of that can get attributed to training and coursework provided by standard-setting organizations such as:

    •    IICRC – Institute of Inspection Cleaning and Restoration Certification
    •    ABRA – American Bio-Recovery Association
    •    OSHA – Occupational Safety & Health Administration
    •    NDCA – National Duct Cleaning Association

What About Repairs and Reconstruction?

Not surprisingly, many restoration companies do not offer reconstruction as part of their recovery packages. With a full division of qualified residential contractors in-house on our roster, we can provide a comprehensive restoration solution embodying mitigation, restoration, and reconstruction. With fire damages, structural breaches can be all over. Man-made holes allow better access for first responders to fight the fire but need to get temporarily sealed and permanently repaired. Our contractors can help.

Fires might be devastating for many structures, but it does not have to indicate a total loss. From mitigation and restoration through reconstruction and repair, you can count on the experience and the response of our team. Give us a call anytime! We are faster to any disaster and here to help get you back to "Like it never even happened."

When Water Damage Becomes Your Reality, Call SERVPRO of South Holland/Dolton/Riverdale

2/24/2021 (Permalink)

Commercial water damage can close the doors of a business enterprise.  It may be a retail store, a doctor's office, an apartment complex, or even a big-box store. Disruptions to normal business patterns lead to loss of goodwill and revenue.  Consider calling in a professional water damage restoration company like SERVPRO to limit your losses. 

It is important to stay calm when water damage happens and to not try and go it alone. SERVPRO of South Holland/Dolton/Riverdale has the experience, expertise, and the equipment to get you back to "Like it never even happened." We have been doing this a long time and have seen many situations that most business owners will never face, and it is those experiences that we can draw from to help limit your downtime and get you back to your preloss condition. Give us a call today!

Why SERVPRO? The Equipment, Experience, and Expertise You Need

2/24/2021 (Permalink)

Water extraction is probably not something that home and business owners spend a lot of time thinking about.  This service usually only becomes necessary in an emergency situation.  This may happen after a heavy rainfall or a burst pipe or sewer drain overflow. This is when the removal of water becomes critical. 

SERVPRO of South Holland/Dolton/Riverdale is ready for action when water damage strikes. We have the equipment to get the job done, and the experience that is necessary to get it done, fast, right, and get you back on your track to normalcy! Give the professionals at SERVPRO a call today! We are faster to any disaster and we are here to help! 

Ask The Experts: What Are Some Dangers of Fire Damage?

2/19/2021 (Permalink)

Fire is a terrifying disaster that property owners can experience. Even after putting out the flames, the smoke residues may continue to destroy the valuable items and building materials in your Chicago property. Fortunately, when you contact SERVPRO technicians within 48 hours, we can inspect your property and restore it to its former glory.

What are some of the dangers of fire damage?

If you delay fire damage restoration in your Chicago property, secondary damage may begin to occur. Smoke residues, soot, and the water used to fight the flames can significantly ruin your home. Water can cause your wooden floor to bend and warp. It may also weaken structures such as support beams and lead to mold growth. 

The structures become vulnerable and can collapse since they cannot hold the weight. This can lead to severe injuries to the property’s residents.

After a fire loss, contact SERVPRO immediately to mitigate the fire damage. We can quickly restore your property to its pre-damaged state. "Like it never even happened."