Ask the Experts: What is the difference between gray water and black water?
As water damage restoration specialists from SERVPRO know, there are several categories of water leading to water damage. The concern for the rate of water removal escalates as the Category number increases.
Category 1 is clean water, and this is a type of water that poses no serious threat to people. This is drinking water (potable) that is in a place it should not be.
Category 2 is gray water, and this type of water is contaminated and can cause illness when ingested. This may be soapy dishwater, standing water on a floor, or wastewater containing urine.
Category 3 is black water. This type of water is unsanitary and dangerous because it contains bacteria that can cause sickness. Blackwater results from sewage issues and standing water that has been contaminated. This category of water requires immediate water removal.
Understanding the categories can help a home or business owner recognize the importance of having water disasters mitigated properly to reduce the chances of illness and further damage to the property.
When you call our franchise, your call will be answered by one of our staff and not an answering service. You can rest assured that you will get an immediate response during the day or at 3 in the morning.
If you find yourself in a situation where water mitigation services are needed, call us immediately (773) 337-3900.